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a) Returns

i) We manage returns with the ultimate goal of ensuring our customer satisfaction on a case by case basis. Product(s) may be returned to us within fourteen (14) days of purchase and must be unused. In the case of an approved return, the amount will be returned via the payment method it was purchased.  Shipping costs are non-refundable.

ii) All products must be returned to us unused, in prime condition, with their original box and packaging, along with the printed invoice, and the completed return form, within fourteen (14) days of receipt from you.

iii) Items that are ruined or tarnished will be returned to you. Any shoes purchased must be tried on sanitary surfaces. Shoeboxes ought to be treated with care as they are considered to be a part of the item ordered; your return request shall be subject to rejection should the box be damaged.

iv) If you have received an item as a gift and wish to return it, please contact our Customer Care who will be happy to assist you in your request. All products must be in unused condition, in the original box and packaging in which you had received it, with all the product and price tags still attached, along with the original gift receipt, within fourteen (14) days of receiving your order.

v) Received products are subject to inspection and if approved, the return receipt will be emailed to you, and a refund of the price paid by you for the product will be arranged (with the exception of applicable taxes or import duties and delivery and return charges). Merchandise returned to the Website will be processed within ten (10) business days from the date of receipt or the same.

vi) Any wear and tear to the products are not considered as damaged or defective.

vii) Should you wish to return more than one (1) item, kindly ensure that the items are sent all together in order to process the returns as early as possible.

viii) If you have made a payment using:

A credit/debit card- we will process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds can take up to fourteen (15) working days to show on your account due to varying processing times between payment providers;

Customers must arrange their own return and bear the cost of returning the item(s). 

Please make sure to send your return using tracked delivery and then notify us of the tracking information.  *PLEASE STATE THE PACKAGE IS A RETURN WHEN BOOKING WITH THE COURIER.


b) Exchanges

If you wish to exchange one or more item that you have purchased for a different size or style, kindly contact our customer care at customercare@myjooti.com

 

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