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a) All orders are subject to approval. We hold the right to deny or cancel an order for any reason, including:
i) errors in information, or inaccuracies that prevent us from obtaining authorization for payment; or
ii) if delivery restrictions apply to a particular item; or
iii) if the item ordered does not satisfy our quality control standards and is withdrawn from the order; or
iv) that you do not meet the eligibility criteria set-out within the Terms and Conditions, or any other problem identified by us.
b) The Website will store a record of your transactions for a minimum of three (3) years.
c) Once your order has been placed, you will receive an email acknowledging the details of your order. This email should not be considered as an acceptance of your order but that it is a confirmation that we have received it.
d) Unless cancelled, acceptance of your order will be prepared to be packaged. Completion of the contract between you and the Website will be completed when we dispatch the products to you, at which time you will receive a second email, confirming that your order has been dispatched.
e) By confirming your purchase during the checkout process, you agree to accept and pay the full amount payable for the product(s) as present on the order totaled, including any additional VAT charges or delivery charges applicable to that order.
f) The Website will deliver your purchase to the address listed in your order during the checkout process.
g) The Website will process and deliver your orders from Saturday through Thursday excluding Friday and public holidays.
h) If no one is available to accept delivery of your order, you will be given the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
i) UAE shipping charge is AED 20 (Dirhams Twenty).
Orders may take up to 2-3 business days to process in addition to the time required for delivery.
ii) GCC, Lebanon, Jordan and Egypt shipping charges are based on weight and dimension.
Up tp 2 kgs cost is AED 55 (Dirhams Fifty Five).
2-4 kgs cost is AED 100 (Dirhams One hundred).
We charge AED 45 (Forty Five) for every additional two kilos.
Customs policies vary from country to another. All applicable fees, taxes and duties are your responsibility.
Orders may take up to 3-5 business days to process in addition to the time required for delivery.
For any other queries regarding delivery please don't hesitate to send us an email at firstname.lastname@example.org
Last update on May 4, 2020